Tech Support
For both our customers and non-customers
We offer you 6 ways of receiving tech support, based on how your system was bought.
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| Engineering level, direct, factory support, by email, phone and remote access
| Technician level, direct factory support, by:
| Reseller support, by email, phone
| Forum support
| Paid, consultant support
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| Direct clients of Elithion
| ✓
| ✓
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| ✓
| ✓
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| Clients of authorized resellers
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| ✓
| ✓
| ✓
| ✓
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| All others
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| ✓
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| ✓
| ✓
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| Price
| Free
| Free
| Free
| Free
| $ 80 to 200 / hour
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| Instructions
| Engineering's direct contact info was sent to you at the time of purchase
| Call us or write to us
| Contact your authorized reseller
| email us to be registered to the forum
| See below
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| Company
| EVFR*
| LithiumStart*
| Centric Automotive*
| Elithion
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| Name
| Travis Gintz
| Thomas Cook
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| Davide Andrea
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| Fee
| $ 20 every 15 minutes or portion thereof
| $ 25 every 15 minutes or portion thereof
| € 100 per hour or portion thereof
| $ 50 every 15 minutes or portion thereof
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| Payment
| PayPal, credit card through PayPal, check, direct deposit at any Bank of America
| PayPal, or credit card
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| Visa, MasterCard or Discover credit card
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| Contact
| e-mail: G-mail account tgintz
Web form
| See website
| See website
| Please call us
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| Notes
| Former tech support person for EV Components, with experience in Lithiumate installations
| A battery manufacturer with experience in Lithiumate installations
| Paid support in Europe from an authorized reseller
| Paid factory support, by phone and remote access
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These companies are independent of Elithion; neither is responsible for the other's actions.
We would appreciate feedback on this service provider's performance.
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